How to Buy a Computer :: Essays Papers

The most effective method to Buy a Computer Despite the fact that PCs are an extraordinary mechanical deal, you can even now get singed, and it's ideal to have an arrangement before getting one. Numerous PC customers commit these errors they, purchase a PC, at that point they get a few projects, at that point they figure out how to utilize the projects, at that point they find out about the PC itself. This is actually in reverse. I might want to make you through these four strides, in the right request; gain proficiency with somewhat about PCs, get familiar with somewhat about projects, select the kind of projects you need, and how to pick a PC. A PC is not quite the same as different machines since it needs a program to guide it. A few organizations make PCs, while others compose programs. This implies if a particular sort of PC gets well known, more projects will be composed for it, and this will make the machine considerably progressively mainstream. Inevitably one PC has become the norm. In reality this PC is the IBM clone. In turning into the business standard most projects are composed for IBM’s and you have a more noteworthy choice and assorted variety to choose from. Another famous PC model is Macintosh. Up until now, no organization other than Apple makes this PC, for the most part since Apple keeps different organizations from doing as such. As you would expect, in light of the fact that just one organization manufactures the Macintosh, it is more costly than the IBM clone. Then again, numerous Macintosh proprietors think that its simpler to learn and utilize. I will concentrate on IBM clone PCs since they are the norm. A PC needs to do numerous undertakings. It needs to acknowledge your data sources, either from a console or a mouse, it needs to do some preparing, both rationale and number-crunching, under the heading of a program, it needs to show its outcomes, it needs to keep some data briefly in its memory, and it needs to store data for all time on plate drives. At the point when you look for a PC, you will need to see the size of the hard plate in gigabytes (at least 10 suggested), the size and nature of the showcase screen (17 inch suggested), the sort of processor (Pentium III suggested), the measure of memory (128 megabytes suggested), the clock speed (100 MHz suggested), and the modem for jumping on the Internet (56K suggested). The PC's clock keeps everything synchronized, and for the most part the quicker the clock, the quicker the PC can process data.

Impact of culture on online consumer purchase decision Thesis Proposal

Effect of culture on online purchaser buy choice - Thesis Proposal Example The current research has recognized that the appearance of the web in the business has essentially changed the business. Associations are putting forth consistent attempts to win the client on different channels. Gigantic writing has been created to investigate the effect of various factors on the purchaser buy choice. The expanding job of the web has driven the analysts to investigate the variables that assume a compelling job in driving customer to execute on the web. Culture as a factor has gotten constrained consideration. Consequently, the issue articulation for this proposed investigation is an investigation of the job of culture in general in influencing the customer buy choice while making an online exchange. The point of the investigation alludes to the focal thought around which the whole examination rotates. With this definition at work, the point of this examination is to decide the effect of culture on the buy choice of the shopper while making an online exchange. With t his point, following targets are intended to be accomplished: In the light of a particular meaning of the way of life, recognizable proof of a particular arrangement of components that decide the way of life. Â Exploration of the effect of culture on buyer dynamic procedure. Investigation of the distinction in buyer dynamic procedure in on the web and disconnected exchange. Investigation of various components of culture on the online customer dynamic procedure.

Ways to Effectively Set Management Expectations

Ways to Effectively Set Management Expectations © Shutterstock.com | vchalIn this article, you will learn about the topic of expectation management. Starting with 1) an introduction, we will deep dive into 2) the types of expectations, 3) what an expectation gap is, 4) how to generally manage expectations, 5) setting goals and expectations from your team, 6) pitfalls of not setting expectations, and 7) a conclusion.INTRODUCTIONWhen working on a project, one of the most important aspect of it is managing the project so that it is completed in time while there are few if any problems that can affect it. Theoretically, it may seem that a project may not have any problems, but practically, there is always some cog in the wheel or the other that needs to be dealt with effectively to bring the project to its conclusion without much loss of time or money. One of the basic elements of project management is setting expectations from the employees regarding operation and delivery of the project. It is imperative that the project is properl y planned before employees can be told of what they are expected to deliver. Sadly, there are few managers who plan each stage of a project properly and supply their team with a clear guideline regarding major project management issues. It is to their advantage if clear instructions and line of communication is maintained with the team.TYPES OF EXPECTATIONSExpectations are personal parameters set by people according to their own perceptions. Expectations can be of many different type. Expectations can be said to have two different aspect, which are content and level. On the content aspect, expectations can be classified as:Interpersonal expectations: Sometimes the relationship between the producers and customers can affect expectations. How the two involved parties interact and perceive each other defines expectation and changes it.Technological expectations: These expectations are based on the technical aspect of a project and could change due to any variations in the technology, q uality standards, or other such changes.Situational expectations: These are based upon the situation for each customer and what they expected out of the product. Since the situation of each customer and the aim behind the purchase may be different, hence the expectations can also change accordingly.Static or dynamic performance expectations: These are based upon the quality and performance of the end product in a particular application. How the product can be changed, adapted, or customized and a host of other parameters. It also depends upon the how the product or the service changes, improves or evolves over a period of time.The expectations at the content level are related to the interaction between the management and the team that is delivering the project and are concerned with the nature of the job or its current position.According to the level aspect, the expectations can fall into any one of the following types:Realistic: When expectations are set within reasonable limits an d can possibly be fulfilled by putting in some effort they are said to be within realistic limits and possible.Unrealistic: When people expect impossible results, which cannot be achieved by any amount of effort, then the expectation is said to be unrealistic.Fuzzy: When people expect some result but are unsure of it, then it is called fuzzy expectation.Implicit: When people have an idea of what they want but do not know how to go about achieving it nor have a clear end result in sight, the expectation is said to be implicit.Explicit: People with clear vision of what they want have an explicit expectation. They are aware of what they want, the end result and how it can be achieved.WHAT IS AN EXPECTATION GAP?The perceived success or failure of a project depends largely upon the people who manage the project and their expectations of it. Some projects may be deemed a success even if they did not meet all the goals, while others may be marked as a failure despite all the goals of time, budget and completion being met. This happens because the expectations of the management for the first project were realistic and within bounds, while those of the second project were unrealistic and thus disappointed the management or stakeholders of the project.Expectations are expected bonus as perceived by the beneficiaries or stakeholders of the project. If the expectations are not managed properly, they can lead to an expectation gap which is greater than the gap between delivered value and perceived value. Expectation values tend to fluctuate up or down, generally in response to some event. When the expected value is greater than the delivered value, then we have an expectation gap. It is then imperative that the expectations be managed to reduce the expectation gap. This can be managed through proper feedback and communication.HOW TO GENERALLY MANAGE EXPECTATIONSWhen planning projects, it is hard to anticipate and prepare for all eventualities that may occur during the proj ect. This means constantly changing requirements and unforeseen additions or deletions. Managing these eventualities is the greatest challenge of any project manager as they can affect management expectations and create an expectation gap. The expectations can be of many different types. Each type of expectation has to be handled in a different way.Set initial expectations as early as possibleIn order to deal with unplanned events, it is important that the project managers set management expectations at the stage of planning itself. It is essential to plan the project in minutest details and to get approval for all the goals and achievements of the project and its various stages. For a manager it means having a full understanding of the project and all its various requirements. Managing the performance of the various teams and reporting is an essential part of this process and should be dealt with very carefully and in detail. Communication channels need to be established and respon sibilities fixed to ensure that there is accountability in the process. All the performance goals and management expectations should be discussed at length and determined before the commencement of the project.Be very honest and very clearUnderstanding what is required and expected of you is essential for managing expectations. Do not assume that you and your boss are essentially speaking the same language. Most often they are not and this leads to confusion and delays. So you must ensure that you understand all the responsibilities, priorities and what needs to be done to mark the project as a success. Be honest about the deliverability of the expectations. If you feel the expectations are too high, do speak up and negotiate to have more realistic expectations.Communicate to provide an update of any changesUnderstanding and clarity are just the initial stages of the process of communication. The communication channel needs to be maintained throughout the duration of the project. Th is will present you with the chance to measure performance and progress, have a risk assessment and readjust your approach to align with the goal.Under-promise and over-deliverThis is a good strategy to keep expectations under check. Agree to goals that you can easily achieve without much effort, even though you know that you can deliver a lot more than you are promising. This will be to your advantage when you finally deliver more than you had promised.Dont over-manage expectationsOne can often go too far out to manage expectations. Don’t stress yourself out over what other people’s expectations are from you. Each person has his own expectations and you cannot deliver to all. So concentrate on what you can deliver and get the management see your point of view and set their expectation at a realistic level. Your biggest stumbling block is you yourself. So keep your own expectations under check.SETTING GOALS AND EXPECTATIONS FROM YOUR TEAMGoal setting is one of the prerequisites of good management. Each project is a team effort and each member of the team needs to know what is expected of them and what they need to deliver to complete the project in time, within budget and successfully. Goal setting is not a onetime thing. It is a dynamic process that changes according to the present circumstances, hence the management needs to keep its expectations from the team realistic and flexible within a limit. Goal setting helps an employees to know what is required of them and what they have to achieve in order to deliver their part of the whole.Setting and managing goals depends to a large degree on the culture and policies of an organization. The implementation and monitoring process varies from one organization to another. The major points that set management expectations include budget, scope and schedule. None of these points can be guaranteed to be exactly as planned and hence, a degree of change factor should be allowed when setting expectations. Goal settin g is a trying process and should be handled carefully. If the goals do not match expectation, there is trouble for all. In order to match the set expectations with achievable goals, a manager needs to pay attention to the following:Planning properly: As already discussed above, planning is the most important factor in setting expectations. It is often seen that expectations are set by people who do not have a grasp on ground realities and hence the problems that may crop up to complete the project. So it is essential to plan and set up the most important milestones that are acceptable to everyone. This requires that schedules have to be made and work listed and distributed to the various teams.Set out the objectives: When the objective that have to be achieved are known, it is easier to set directions and effectively complete them. In order to facilitate this, the manager must know all the goals and objectives of the project and communicate the same to his team that will eventually be executing the work. One aspect of this is to be very clear in what you want delivered and when.Give a final date of completion: Always communicate the final date by which the project has to be completed. This again helps in streamlining the work priorities and gives the team a clear understanding of what is to be completed and by when. If the project is phased, then give a date or time frame within which each phase has to be completed to avoid delays and tailbacks later in the project.Set guidelines for authority: Set authority hierarchy early on in the project so everyone knows who is reporting to whom and what. It is essential to have this sorted so that in case spot decisions have to be taken, which could possibly derail or delay the project, then they can be taken without delay. It keeps the work streamlined as everyone knows who is responsible for what and take their responsibilities seriously. It also helps with accountability. There is less scope for passing the buck when there is clear hierarchy. The authority in case of each team member should be defined in terms of independence of decision taking, spending, and leading the team.Communicate priorities: Communicate the priorities of the project to the team so that they are aware of what needs to be done when. Ensure that level of effort and return on investment are the top priority for the project and each member of the team should be aware of this. Constantly review your list of priorities and adjust it according to the situation on the ground. Having regular review meetings help to communicate the priorities to each member and also empowers them.Setup reporting process: The feedback and reporting system needs to be setup for a project to progress smoothly. Management needs to have a timetable for reporting. It could be scheduled to be weekly or fortnightly. The details that are required to be included in the report should also be defined. If a team or a member of the team has experienced difficult ies in similar situations before, then the manager should set up a schedule for interim report so that particular task can be scrutinized and problems averted before they occur.Communicate completion expectations: The completion expectations can change during the course of the project, but they need to be discussed and communicated to all the concerned personnel. During staff meetings, get a grasp on the situation and communicate the final goal to the teams.Have a realistic view: One should be realistic about schedules and deliveries. Remember your team is comprised of humans and there is only so much that they can do within a given time. So it is imperative that management sets realistic goals that are achievable. There are many components to completing a project and if any one goes wrong then it has a domino effect on the entire project. Such eventualities need to be built into expectations to avoid excessive pressure on the team that may be detrimental to their motivation and dis appointing for the management.Keep your team motivated: For a project to be completed successfully and in time, employee motivation is a very important factor. To keep the employees motivated, offering incentives for work completed in time and keeping expectations within realistic limits is important. Employees are motivated when they are not too hard pressed to deliver and are given a certain amount of freedom during work. As long as the goal are being delivered and the project is on time, you should not put on too much pressure.Avoid micromanagement: One of the biggest mistakes managers can make is to micromanage a project. It is detrimental for the project as well as the employees. A lot of time is wasted in reporting back on the smallest detail and employees feel that their skill and competency is being undermined.Involve all the team members in setting the expectations: When setting employee expectation, all the team members from the managers to the mechanic should be involved so they can have a say in the process and are informed about what the management expects of them and how it is to be achieved. No employee is too inconsequential in a project, as each one has a role to play and hence, each one should be involved.Ask questions to get clarifications: Don’t hesitate to ask questions about things that you are unable to grasp. It is better to ask than to begin the task in doubt or confusion and do it wrong, wasting time effort and money.Help in facilitating the job and removing obstacles: The role of a manager is to remove obstacles and keep the team moving forward smoothly. It is the job of the management to find the resources to get the project completed.A project manager constantly walks the tight rope between the top management or the client and the employees entrusted with the task of executing the project. But if you keep the above points in your mind while handling a project, then you will have a smooth ride up to the end.PITFALLS OF NOT SETTING EXPECTATIONSNot setting expectations has its own shortcomings. Employees and worker need to have a knowledge of what is expected of them, it gives them a direction to work towards. Hence, it is essential that functions, tasks and responsibilities be assigned at the earliest and the expectations be conveyed clearly. Lack of expectation can often lead to:Confusion: Lack of expectations leads to confusion as the team doesn’t know what to do, how to do, and when to do. Also they have no clue of what is expected of them.Poor Work Quality: When there is no expectation defined, the employees will often deliver poor quality work. As they have no standards to maintain nor are they held accountable for their work.Time Wasting: It often leads to confusion as there is no plan to follow and people do not know what to do next. There are no priorities or sequence to follow and often leads to doing the wrong work or not doing it properly so that it has to be done again.Inefficiency: When there i s no expectation communicated, people do what they want and however they want. Causing inefficiency and inconsistency.Employee Disinterest and Disengagement: Working aimlessly with nothing productive in sight leads to disinterest and apathy towards the job. Having no measurable goals or direction leads to disengagement.CONCLUSIONWhile setting expectations, it is best to keep it under restrain, though it may seem like a good strategy to have high expectations, in reality it is not, as inability to deliver can cost you dearly. It leads to lack of self-worth and a sense of failure, neither of which are good for your self-confidence or performance. What is more important is to be flexible with the expectations and adjust according to the situation. You may raise the bar or lower it as time passes and the situation becomes clearer.Sometimes it is good to have a chain of results that might ensue from the success or failure of a project. This helps you to gauge the expectations and help to rationalize. Expectation does not restrict itself to just a few aspects of a project, it is an interconnected chain of events and results. This chain needs to be examined and each link studied to measure the real impact of expectations.

##arison Of Chivalry In Terry Gilliams Monty Python And...

In Beowulf, Beowulf embodies chivalry in his quest for treasure and riches to sustain his kingdom. In Terry Gilliam’s Monty Python and the Holy Grail, the Black Knight embodies chivalry by manning his post at a bridge and protecting it. Despite their different motivations for being chivalrous, both Beowulf and the Black Knight demonstrate how chivalry is unsustainable due to its insatiable demands. To defend my thesis, I will be discussing how each text defines chivalry, how the characters in their respective text embody chivalry, what motivates each character to be chivalrous, and why both characters show how chivalry is unsustainable. Beowulf and Monty Python and the Holy Grail share a similar view of chivalry as a fulfillment of one’s†¦show more content†¦His duty requires him to fight the dragon alone to try and obtain its treasure for his kingdom. Even though the chance of success would be far greater with his army beside him, Beowulf chooses to be chivalr ous and face the perilous battle without them. The Black Knight chooses to be chivalrous in his duty as well, relentlessly guarding the bridge against intruders. He even refuses King Arthur when he offers him a place at his â€Å"court in Camelot,† and tells him that since he must cross, he â€Å"must die† (Gilliam). The Black Knight refuses to abandon his post and tarnish his honor and instead remains chivalrous by defending the bridge from King Arthur. Even once he has lost an arm, he continued to fight until he couldn’t anymore, doing all that he could to chivalrously complete his duty against all odds. Beowulf and the Black Knight embody their ideas of chivalry by engaging in combat to fulfill their duties, both forgoing an easier route for the sake of their honor. Where Beowulf and the Black Knight differ is their motivations for being chivalrous. Beowulf is motivated by the welfare of his kingdom. He believed that if he could get the dragon’s treasu re, he could prevent the war â€Å"looming over [his] nation† (Heaney 197). Since Beowulf could not defeat the approaching armies in his old age, he thought that

Use Of Control To Manipulate Or Coerce Is Not Leading Business Essay - Free Essay Example

Sample details Pages: 12 Words: 3457 Downloads: 5 Date added: 2017/06/26 Category Business Essay Type Research paper Did you like this example? Literature review summaries the finding of a search of literature that demonstrates that the literature has been read, located and evaluated as Collis and Hussey (2003) stated in their book Business Research. The literature review also focused on the various knowledge, views and ideas expressed by different authors whether for or and against a topic in the field of studies, its strengths and weakness that has become strategic and critical to this review in the following areas: Competitive Advantage, Corporate Strategy, Marketing Strategies, Corporate Responsibilities, Reward Strategy, Competition, Change Management, Leadership/ Leadership Style, Customer Relation/Satisfaction and Pricing Strategy. 2.1 Competitive Advantage: Competitive advantage is the value a firm gives to a product as Porter (1985) says. Dess, et al (2003) also Goldman and Nieuwenhuizen (n.d.) stated, that it is an innovation issue in finding a new and improved way of doing things ensuring long term survival of the organisation. Barney, (2001) gives four empirical indicators for the firm to generate sustained competitive advantage, value, rareness, imitability, and substitutability, while Porter further stated that there are two basic types of competitive advantage: cost leadership and differentiation. This can be achieved essentially by differentiating ones products and services from those of competitors and through low costs or by customising the product. However, Porter advised firms to avoid being stuck in the middle; Knights (1992) found it difficult to follow in practice, while Pitelis and Taylor (1996) argued and understood the concept as being stuck in the middle between the two, Ansoff (1965) used it but more so to ident ify what a firm needed to compete effectively, therefore Porters recommendations for achieving competitive advantage leaves one to conclude it as deficient. Downes article Beyond Porter stated that five forces are no longer viable, but identified three new forces as a strategic business design tool, which has become powerful forces recently, since the markets are highly sophisticated with information technology making digitalisation, globalisation and deregulation viable options. NGCs competitive advantage can be seen in their location which is strategically situated in the education centre of the country. Its leadership style involves an all encompassing approach and their methods of communications have all contributed significantly to their attaining competitive advantage. Additionally, their exposure to wider global initiatives has had the resultant effect of providing an expanding world view and stakeholders input. Don’t waste time! Our writers will create an original "Use Of Control To Manipulate Or Coerce Is Not Leading Business Essay" essay for you Create order 2.2 Corporate Strategy Corporate strategy can be seen as a management control system in organisation. Johnson and Scholes (2004) define strategy as the direction and scope of an organisation over the long termÃÆ' ¢Ãƒ ¢Ã¢â‚¬Å¡Ã‚ ¬Ãƒâ€šÃ‚ ¦. Thompson, (2004, p.24) stated, corporate strategy consists of the initiatives the company usesÃÆ' ¢Ãƒ ¢Ã¢â‚¬Å¡Ã‚ ¬Ãƒâ€šÃ‚ ¦ÃƒÆ' ¢Ãƒ ¢Ã¢â‚¬Å¡Ã‚ ¬Ãƒâ€šÃ‚ ¦the approaches corporate executives pursue ÃÆ' ¢Ãƒ ¢Ã¢â‚¬Å¡Ã‚ ¬Ãƒâ€šÃ‚ ¦and the means of capturing and turning cross-businesses synergies into competitive advantage. Some authors criticisms of Porters is that his concepts need further clarification, his premature dismissal of the portfolio approach, Goold (1987) argue that there are few circumstances under which a financial control style can be preferable his lack of attention for organisational issues, difficulty in operationalizing the better-off test, and the unclearly defined concept of corporate theme. While no longer at the forefront of corporate st rategy his ideas are still accepted and applicable in the business world. Porter stated:It is a pattern of major objectives, purposes or goals and essential policies or plans for achieving those goals. In other words, it defines what business the company is in or is to be in and the kind of company it is or is to be. The objectives and policy are a framework of a corporate strategy, and describe an organisations purpose, plans and actions for implementation as written by Andrews. Mullins, (2007) puts another spin on strategy when he stated, competitiveness and the external environment have placed important emphasis on corporate strategy and the competencies of managers. Hence, it seems that the strategy at NGC places deliberate and systematic emphasis on leadership development and to consciously seek to identify potential leaders and providing avenues for expression. This strategy seems to be excellent for NGC, in a world where leadership is lacking and ethical issues are at t he forefront of corporate governance. Strategy effectiveness is about first asking questions, then improving the quality of those questions through listening to the answers and acting on the new knowledge. Any effective strategy requires the successful integration of thoughts about tomorrows new business opportunities with both past experience and the pattern of todays behaviours as seen in Lloyds, (2001). 2.3 Marketing Strategies: The marketing mix termed by Borden, (1964) refers to the primary elements of product, price, place and promotion known as the 4ps of marketing. The environment has evolved becoming more competitive with emphasis on customer satisfaction and what benefit is it to the customer. Belch, (2004) referred to a product as a bundle of benefits or value that satisfies the needs of consumers. In the case of NGC, it would appear that the potential value-added benefit and product have incrementally developed into a brand worth promoting. Kotler, (2006) defines marketing mix as satisfying needs and wants through an exchange process. It would seem that many organisations are culpable of an inconsiderate approach to their marketing strategy, with the resultant effect of diminishing return in customer satisfaction. (agree or disagree) Levitts (YEAR), states that companies should view marketing from the customers perspective, while sustaining growth depends on how broadly you define the busine ss, and how you gauge the needs of the customer. Most business is seen as producing goods or services as in the private institution, and not as buying customers, they are product oriented instead of customer oriented. Marketing is wide as it is specific and based on the findings in this review it suggests that in order for a marketing plan to be successful the appropriate strategy for the organisation must be applied, in its attempt to achieve the companys objectives. The marketing approach has been observed to be consistent and effective in their methodology towards achieving higher market share and sustainable growth. (show relevance to Research Question) Whether NGC institution present a superior model in light of deteriorating standards and unrealised goals within the education system? (Subject to change) 2.4 Corporate Responsibilities: Corporate responsibilities (CR) refer to the value system and ethical responsibilities of an organisation which serves as an important signal to employees, investors and consumers. (Source?) Kotler and Lee (2005) states that corporations are expected to give back to the communities in the form of charitable projects which is good public relation providing best practices and cutting-edge ideas for todays good corporate citizen. Jones in (Hopkins, 2007) cites, it is not about investing in communities to resolve social problems, but about the companys integrity in governing itself, fulfils its mission, living by its values, engages with its stakeholders, measures its impact and reports on its activities. Blowfield and Murray (2008), In contrast, sees it as creating programmes to tackle specific ideas, then put in place systems to enforce and sustain what is considered to be ethical practices where a report is produced after which it is seen as law and becomes a business drive r. Mercks philosophy of CR is that medicine is important for the people but the profits follow and if we never forget that, increased profitability will follow. Corporate responsibility is critical to any organisation and a main part of human resource management. NGC should revisit their corporate responsibilities to meet or consider the standard outlined in the theories discussed here, so that it may add value to the organisation and thus, further strengthened it competitiveness. 2.5 Leadership: The term Leadership connotes the image of powerful, dynamic individuals who commands victorious armies and leads and direct corporate empires or shape the courses of nations (Yuki, 2010). An observation by Bennis, (1959) states: Always, it seems, the concept of leadership eludes us or turns up in another form to taunt us again with its slipperiness and complexity. So we have invented an endless proliferation of terms to deal with itÃÆ' ¢Ãƒ ¢Ã¢â‚¬Å¡Ã‚ ¬Ãƒâ€šÃ‚ ¦ and still the concept is not sufficiently defined. There are many definitions for the word leadership and most assumptions are that it is to exert authority, control, traits, behaviours, influence and interaction of patterns and roles over people to guide them in facilitating activities in a group or organisation. Numerous definitions appear to have little in common, such as who exerts influence, the intended purpose, the manner and outcome of that influence. Yuki (2010): Leadership is the process of influenci ng others to understand and agree about what is done and how to do it, and the process of facilitating individual and collective efforts to accomplish shared objectives. Leadership according to Katz Kahn, (1978): is the influential increment over and above mechanical compliance with the routine directives of the organisation. Hemphill Coons (1957): the behaviour of an individualÃÆ' ¢Ãƒ ¢Ã¢â‚¬Å¡Ã‚ ¬Ãƒâ€šÃ‚ ¦.directing the activities of a group towards a shared goal. Burns (1978): is when personsÃÆ' ¢Ãƒ ¢Ã¢â‚¬Å¡Ã‚ ¬Ãƒâ€šÃ‚ ¦.mobiliseÃÆ' ¢Ãƒ ¢Ã¢â‚¬Å¡Ã‚ ¬Ãƒâ€šÃ‚ ¦ institutional, political, psychological, and other resources so as to arouse, engage and satisfy the motives of followers. House et al, (1999), leadership is the ability of an individual to influence, motivate, and enable others to contribute toward the effectiveness and success of the organisation. Richards Engle (1986); leadership is about articulating visions, embodying values, and creating the environment wi thin which things ca be accomplished. The issue of leadership can be seen as a specialised role or shared influence process which can jeopardise its effect if shared. Another view is an influence process that occurs naturally within a social system and diffused among members. Some theorists define leadership as an exercise of influence resulting in a commitment by followers, as opposed to indifferent compliance or reluctant obedience. Bennis Nanus, (1985), Zalenik, (1977) contend that leadership and management are qualitatively different and mutually exclusive, while Bennis Nanus (1985) proposed managers are people who do things right and leaders are people who do the right thing. Bass (1990), Hickman (1990), Kotter (1988), Mintzberg (1973) and Rost (1991) view leading and managing as distinct processes or roles, but do not assume that leaders and managers are different types of people. Mintzberg (1973) describes leadership as one of 10 managerial roles. Kotter (1990) prop osed that managing seeks to produce predictability and order whereas leading seeks to produce organisational change. The importance of leading and managing depends in part on the situation. Rost (1991) defined management as an authority relationship that exists between a manager and subordinates to produce and sell goods and services. Leadership or management controversy continues while a person can be a leader without being a manager, and a person can be a manager without leading. Managers are concerned with how things are done and try to get people to perform better, while leaders are concerned with what things mean to people, and try to get them to agree about the important things to be done. (can this be happening @NGC) 2.6 Leadership styles There are many dimensions to leadership and many ways to describe the styles of leaders. Basically, it is the operations and functions of the managers leadership style that continues to have a great effect on the organisation. The leader, a follower, and the situation theories have been classified into: Trait, Behaviour, Power-influence, Situational Integrative, Trait is Behaviour is Power-influence is Situational Integrative which are further conceptualised as intra-individual, dyadic, group and organisational processes. Equally, todays managers seems to be more equipped for every situation where various leadership skills and styles are incorporated into their everyday function to suit the situation and taking on the role as required. Integrative Leadership is a holistic, reflective and responsive approach to leading oneself, leading others, and leading in the organization and involves developing multiple perspectives, utilizing intelligen ces and educating on levels of awareness.(Hatala Hatala, 2005), this leadership model can be seen in NGC, where Fielders favourability of leadership situation, Vroom et al (0000) revised, quality and acceptance of leaders decision, Hersey and Blanchard, readiness level of followers are defined and incorporated along with the path-goal theory by House and later House and Dessler. The integrated contingency models together with the autocratic, laissez-faire, dictatorial, unitary, bureaucratic, benevolent, charismatic, consultative, participative or abdicatorial styles make the function of management even more complex in its application. (This can be eliminated, if too much wordsÃÆ' ¢Ãƒ ¢Ã¢â‚¬Å¡Ã‚ ¬Ãƒâ€šÃ‚ ¦not important) 2.7 Reward Strategy: Armstrong (2009) writes reward strategies deal with pay structures and can come in different shape and sizes. It can be a form of motivation, whether non-financial as well as financial rewards. Manas and Graham (2003) writes salary, bonuses, benefits and perks are the most visible element of a reward program. Adams suggests that people are only motivated when treated equitably. Latham and Locke states it is both performance and motivation, while Vrooms is based on the more effort, the higher the reward. Rewards can be tangible and intangible, however most employees sees it as pay. Berger and Berger states rewards are the policies and practices that provide you with something of value in return for contributions. Herzbergs factors are seen as motivating people because of the value of the work, the recognition received, along with responsibility and the potential for growth as a reward. Recognition, too many is not seen as a reward because it is not monetary, how be it in many cases, a simple thank you or an acknowledgement by someone in authority would boost ones morale, increase productivity and motivate the employee. Commendations are given on a monthly basis to the students of NGC, as a means of motivation and rewards by the institution. Although succession planning has been initiated, it may be or may not be safe to assume that promotion and remuneration packages are yet to be fully formalised to meet industry standards. This leaves us to believe that the teachers are dedicated and willing to make sacrifices for the students. (are there suggestions to remedy this / increase function by even rewarding teacher based on evaluation by student etc) 2.8 Competition: Competition is a business relation, in which two or more parties compete to gain customers, it is also rivalry between companies to achieve greater market share. Competition between companies for customers will lead to product innovation and improvement; it also builds team spirit and ultimately, lower prices . Porters Five Forces: Diagram of Porters five forces Porters five forces capture the idea of the theory on competition with the suppliers, buyers, substitutes, new entrant and the competitors and has been criticised by Neill. Although Coyne and Subramaniam criticized Porter stating three dubious assumptions underlies the five forces: that buyers, competitors, and suppliers are unrelated and do not interact and collude; that the source of value is structural advantage (creating barriers to entry); and that uncertainty is low, allowing participants in a market to plan for others behaviour. Additionally, Brandenburger and Nalebuff(0000) further criticised Porters five forces and added a 6th force called the complementors, this refers to organisations producing products and services which support those of another industry and add value using game theory which explains strategic alliances. Other references say the 6th force is the government or the public. This may seem to imply that competition drives innovative ideas, increase productivity and also gives way for team spirit. NGC richness of ideas and originality of thinking creatively is indicatives of the adaptability and adaptation of the requirements of the education act, but reserving the right to embrace a multifaceted approach in pursuit of a holistic and all-round learning environment. To quote Helsel: The teacher is capable of exerting considerable control over the destiny of an innovation. This should be continued as it offers opportunities for creativity by students. The exploration of multiple Intelligences can be considered a portal with the potential to inextricably link creativity and innovative ideas. According to Gardner,(0000) every form of intelligence has a unique biological basis, a distinct course of development, and different expert, or end-state, performances; with particular emphasis on the requirement for a lengthy process of education to transform any raw potential into a mature social role. (Bas ic, 1993) Without competition, the possibility exist that there could be freedom for un-ethical practices to be pursued and organisations could use any means necessary to succeed or compete in the market arena. Although the environment is highly competitive, an awareness and understanding of NGC operations should be achieved for the present strategy to be effective. Therefore, monitoring the situation and being at the cutting edge is a matter for NGC to consider with its values for continuum. 2.9 Change Management Change is a pervasive influence. It is an inescapable part of both social and organisational life and we are all subject to continual change of one form or another.(Mullins, 2007) Change can be simplistic and based on observation and not investigation and research, like Grundy (1993) three types are: bumpy incremental change, discontinuous change and smooth incremental change, Senior and Flemming (2006, p. 42-46) Balogun and Hope Haileys (2004) agrees with Grundy but takes it further, while Tushman et al (1988) suggest that change should be developed to be a fit between organisation strategy, structure and processes; thus it is a reactive change made to fit the dynamics of the environment and would have elements of fine-tuning and incremental adjustment. Stacy and Dunphy (2001) argue that corporate transformations can take various forms and should be undertaken in a directive or coercive fashion. Similarly, Kotter (1996) ignores the continuum of change, but argues that org anisations need to be continuously transforming through a series of large and small interlinked change projects at different levels, functions and timescale (Burnes, 2009). Step change which is a sudden change in the value of some variable while Planned change is change consciously embarked upon by an organisation and associated with organisational development, as Lewin in Burnes (2009, p.328) where the organisation identifies and undertakes the process to bring about change. Out of Storey (1992) two key dimensions, were constructed a four-fold typology of change and top-down systemic change aimed at transforming the organisation. Also kaizen or continuous improvement is a method of change that introduces total quality management (TQM) which is a way of managing that gives everyone in the organisation responsibility for delivering quality to the final customer. NGCs motto Impact through education is a transformational phrase and is connected to the governing body, whose foc us is upon personal and individual transformation to that of systemic impact through societal and institutional transformation. NGCs emergent change process morphed over a ten year period, as they learnt and were occupied in the various change methods incrementally. 2.10 Customer Relation: Customer relationship management (CRM) is the influence of effective communication skills that manipulates customers happiness and job satisfaction, giving them the tools the business needs to maximize opportunities and keep customers delighted. CRM according to Genghis Khan is that you cannot be everything to everyone but knowing and understanding your customer and their expectation, knowing what you represent is a key component to any successful organisation.(zen-moments.com) CRM processes helps to identify and target their best customers, generate quality sales leads, and plan and implement marketing campaigns with clear goals and objectives; it also forms individualized relationships with customers (to improve customer satisfaction) and provide the highest level of customer service to the most profitable customers; which provides employees with the information they need to know their customers wants and needs, and build relationships between the company and its customers. (About.com/marketing) The term the customer is always right was used over the years where it was profitable to keep a good customer happy and lose a little profit, rather than argue with the customer. This developed the complaint department and CRM became important to the organisation (referenceforbusiness.com) which opened the door for customer satisfaction. Summary: Your headings and arguments need to be integrated to the research questionÃÆ' ¢Ãƒ ¢Ã¢â‚¬Å¡Ã‚ ¬Ãƒâ€šÃ‚ ¦ 3481wds [They argue that use of control to manipulate or coerce is not leading, but an unethical use of power. (show how there can be used to support the research ques or its objectives) An opposing view is that it is too restrictive and excludes the processes for understanding why managers are effective or ineffective. Depending on the situation the outcome can be different, but commitment to the cause and discovering the best option for individual or the organisation would result in the influential process of leadership. (tell if you agree or disagree with this)] [However, Wilson (1992) and Quinn (1980) criticised that for change to take place an environmental analysis must be done and Quinn states that strategic decisions are made in spite of formal planning, Senior and Fleming, (2006, p.53). ] Innovation is the introduction of something new, a new idea, method, or device: novelty (merriam-webster.com); while creativity is the ability to produce something new through imaginativ e skill, whether a new solution to a problem, a new method or device, or a new artistic object or form (answers.com). who showed personnel enhancement and aptitude in various skills sets, development. However, by observation it may seems to suggest that only the students are commended for their efforts, while the staff go unnoticed and are bypass where commendations are concerned.

Catholic Baptism Free Essays

Roman Catholicism relates itself to broader and more dominant religion of Chrisitinity. They share a large number of similarities in terms of biblical references(Contender Ministries, 2005). From the immaculate conception of Mary to the trinitarian belief. We will write a custom essay sample on Catholic Baptism or any similar topic only for you Order Now They share the deity of Jesus Christ who died on the cross and was resurrected after three days. Its history started with Peter the Apostle. Being the rock where Jesus Christ appointed his church, Peter along with the other apostles started their â€Å"ministries† and traveled around Europe and to other continents to spread the Word of God and life of Jesus Christ(Religion Facts). From then on the appointment of a pope became a necessity in the survival of the church. Peter being the first pope and considered as the spiritual heir to the leadership of Jesus, Catholics subject themselves in its ruling. The pope administers and heads a hierarchy of religious leaders from the lowest parish priests to cardinals. Also, the crusades have contributed greatly in the acceptance of the Catholic church around Europe. Almost all of the beliefs of the Catholic church is similar to the beliefs of other â€Å"varieties† of Christianity. Being based from a central bible, it follows the teachings of prophets, apostles, and disciples. Also, the concept of a single god with three personas, the Father, the Son, and the Holy Spirit, and Jesus Christ as both divine and human are shared among Catholics. Examples of distinctive beliefs are the leadership of the pope, the existence of purgatory in afterlife, and transubstantiation or the use of bread to represent the body of Christ (Religion Facts). Also, catholics venerate saints as intermediaries to their prayers to God. Catholics gather in their Eucharistic celebration called mass. The mass is usually held weekly, specifically on Sundays, to commemorate the gospels and teachings of Christ. It constitutes gospel readings, a homily or sermon, utterance of certain prayers like The Lord’s Prayer, songs, sacrifices, and communion. Communion symbolizes the last supper where Christ shared bread and wine to His apostles. The structure of a Catholic Church is patterned from that of St. Peter’s Bassilica. It has a large facade that resembles a large altar due to the presence of stone statues of saints. Inside it has a dome over the altar where the ceremonies are being held. Churches also commonly have a grotto in veneration of Mary’s apparition in Lourdes, France (Queen of Peace Productions). Similar to other â€Å"varieties† of Christianity, Catholicism practices baptism. Baptism is included in the seven sacraments they follow to attain eternal salvation(Contender Ministries, 2005). The practice originated from the story in the bible where the Apostle John poured water on Jesus. It is believed that through baptism we are cleansed of our original sin and are now welcome to the chruch of God. In baptism, a person is being poured with holy water over a large basin under the sign of the cross. This marks the acceptance of the person being baptised to the church of Christ. Before the person is poured with water, the presiding priest asked the people present to renounce the devil and the sins accompanying it and follow the teachings of God. On this respect they show their rejection of evil and thus cleanses them particularly the person being baptised from their original sins (Cathechism of the Catholic Church). Also, the utterance of the Apostle’s Creed is done for this purpose. The person being baptised wears white clothes to signify his acceptance of Christ. The whole ceremony is very solemn, though there were jokes on the number of guests which become the godparents of the person being baptised. there feeling of oneness is present among the attendants. The ceremony suggests a feeling of relief for the person being baptised, because again another person is introduced to a religion with its moral and spiritual teachings. How to cite Catholic Baptism, Papers

Target Market Alternatives Of Zest Sedan â€Myassignmenthelp.Com

Question: Discuss About The Target Market Alternatives For Zest Sedan? Answer: Introducation Tata Motors launched Tata Zest sedan on 12th August 2014 in India and targeted the capital of India that is Delhi as its target market. Tata Motors flagged off 100 new Zest sedan cars in Delhi, which were purchased by the customers in Delhi. The company targeted Delhi as its target market because Delhi NCR comprises of a large number of car lovers and they love being technologically advanced and ahead of the others (tata.com, 2017). However, the target market alternatives for Zest sedan can be the other metropolitan cities of India namely, Mumbai, Kolkata, Chennai, Hyderabad, Bangalore, Ahmedabad, Pune, Surat and Nashik. These cities have a population of more than four million each. These cities have a large number of middle class, upper- middle class and rich families, who can be the potential customers of Tata Zest sedan. The car was priced between Rupees 4.64 lakhs to Rupees 6.99 lakhs (tata.com, 2017). Mumbai is considered to be the economic capital of India and a majority of the population comprises of businessmen and the youth working in several companies. Mumbai is a hub for private companies and operations employment opportunities to millions of Indians. Therefore, Mumbai would be a good option as a target market alternative in order to increase the sales. Chennai, Hyderabad and Bangalore are the hub for IT companies that employ millions of Indians. A majority of the people in these areas are literate and have a good knowledge of technology. Therefore, they can be target market alternatives for Tata Zest sedan. Kolkata, AHmedabad, Pune, Surat and Nashik are also highly developed areas with a majority population comprising of middle- class and upper sections of the society (Nielsen and Wilhite 2015). This increases the demand for cars in these areas and can be a target market alternative for Tata Zest sedan. Therefore, the metropolitan cities of India can be recommended as the i deal and best suitable target market for Tata Zest sedan. Alternative ways of defining the Population for Zest sedan Research population refers to the large group of people or things that are the focus of a research study. The researches are conducted for the betterment of the population. However, it is not always possible for the researchers to to consider the entire population while conducting a research due to its large size (Fowler Jr 2013). This is the reason due to which the researchers use the different sampling methods. Tata Motors defined its population for Zest as the individuals born after 1990 as the majority of the population of India comprises of individuals born after 1990s. The company had targeted the youth of the country and the rural markets. The company emphasized upon developing and penetrating in the rural markets to become the leading car manufacturers in India (Shree, Gupta and Sagar 2017). However, there are several alternative ways of defining population for Tata Zest Sedan. The company can consider the middle- class section of the society (without considering the age groups of the individuals) as its population with an average annual income of Rs 7,37,748. This is because the desire for owning a car is not dependent upon the age of an individual. However, later on in the sample, the age can be considered as the youth has more knowledge about technology and are more fond of cars. The urban as well as the rural population can be considered as the population for Tata Zest Sedan (Babin and Zikmund 2015). The middle- class population in India is deemed to have the similar characteristics, wants and desires. These similar characteristics, wants and desires make it the best population to be considered for Tata Zest Sedan. The purchasing patterns and choices related to cars are almost similar in this population. Choosing this as the population shall make it easier for the co mpany to decide its sample frame and target the appropriate audience. The population comprises of two groups namely target population and accessible population. The accessible population refers to the population to which the researcher can easily reach which might be limited to a certain area (Sinha 2016). The population in case of Tata Zest Sedan can be extremely large as the majority of the population in India comprises of middle- class people. In this case, the poor section of the society can not be considered as they can not afford Tata Zest Sedan and the richer section might prefer more luxurious car to own as a status symbol. Tata Zest Sedan was manufactured with the aim of providing a luxurious car within an affordable budget and would go well with the middle- class society of India. Therefore, the middle- class population of India can be recommended as the appropriate population for Tata zest sedan. Alternative ways of defining the Sampling Frame for Zest sedan A sample frame is referred to as the list from wherein the individuals are chosen or selected for a particular research study. Sample frame involves the entire target population and excludes the non- target population (Burns and Bush 2013). A good sample frame includes the appropriate contact details of the population so that the researcher can easily reach them. The sample frame for Tata Zest Sedan can be obtained by dividing the middle- class population into several units. For instance, the age group can be one unit and the area can be another unit. The individuals born between 1970 to 1980 can be considered as one unit, the individuals born between 1980 to 1990 can be considered as one unit and the individuals born after 1990 can be considered as another unit. These three sub-units of age group can be chosen as a sample frame as the individuals falling under these age groups as more likely to purchase Tata Zest sedan. Another sampling frame can be the middle class families belongi ng to urban area and rural areas. The urban areas can be further divided into metropolitan cities of India namely, Mumbai, Kolkata, Chennai, Hyderabad, Bangalore, Ahmedabad, Pune, Surat and Nashik. The metropolitan cities have a larger number of working class people who can be the potential customers of Tata zest sedan. A large number of youth belonging to middle- class families work in the several companies in the metropolitan cities of India and earn handsome salaries. These are the people who are technologically advanced and are fond of purchasing new cars with latest technologies and luxury. However, neither are they capable of purchasing high- end cars nor do they prefer basic cars. These are the people who search for cars that are affordable, have advanced technologies and luxurious as well. Tata zest sedan can be a good option for this part of population as the car is both luxurious as well as affordable. In case of the rural areas, the developed rural areas can be selected, this might have potential customers. This frame shall help the researcher in selecting the most appropriate sample (Levy and Lemeshow 2013). Therefore, the middle class people belonging to the above mentioned age groups and residing in developed rural and urban areas can be recommended to be the ideal sampling frame for T ata zest sedan. Alternative ways of defining the sampling approach for Zest sedan Sampling is very crucial in selecting the respondents while gathering the primary data during a research process. Sampling approach refers to the selection of appropriate individuals for the research study while collecting the data through primary data collection technique (Zikmund et al. 2014). There are two alternative approaches of defining a sampling approach namely probability sampling and non- probability sampling. Probabilistic sampling approach refers to the approach wherein the respondents of a particular research study are selected on a random basis (Dillman, Smyth and Christian 2014). The individuals comprising the population have an equal opportunity of becoming a part of the sample. The approach guarantees that all the individuals comprising the population have the equal selection chances. However, it becomes necessary to set a particular procedure of collecting the data so that the units considered in the sample frame have almost the equal probabilities of selection (Be rnard, Wutich and Ryan 2016). Probabilistic sampling gives unbiased results and the inferences obtained are statistical. The hypothesis is tested in case of probabilistic sampling approach. Probabilistic sampling methods involve simple random sampling, stratified sampling, cluster sampling and systematic sampling (Ocal and Babin 2016). Non- probabilistic sampling approach refers to the approach wherein the samples gathered do not get the equal chance of being selected. Instead, there are certain selection criterions on the basis of which the samples are selected. Non- probabilistic sampling approach is used when the researchers face the issues of limited time and budget. The selection of the sample is entirely dependent upon the researchers subjective judgment. Therefore, the conclusions inferred do not relate with the entire population. The methods of non- probabilistic sampling involves convenience sampling, quota sampling, purposive sampling and snowball sampling (Ritchie, Lewis and Elam 2013). Recommendation In this particular case of Tata zest sedan, the recommended sampling approach shall be non- probabilistic sampling approach as this sampling approach shall help the researcher to obtain the desired outcomes. Selecting individuals on a random basis would involve more time and higher budgets however, non- probabilistic sampling shall help the researcher in obtaining the desired results within a particular time duration (Gelman et al. 2014). Thus, the conclusions obtained shall not be inferred to the entire population as the research deals with only middle- class families of India. The population shall further be divided into sampling frames on the basis of age and location, which will help the researcher to emphasize upon the target audience of Tata zest sedan. Explanation of the effectiveness of the above approach The non- probabilistic sampling approach shall be more effective in the case of finding the target audience for Tata Zest sedan as it shall be more convenient and shall involve lesser costs. The non- probabilistic sampling shall consider only those individuals who are related with the research study whereas, the individuals who are not related with the research study shall be ignored. For instance, the target audience for Tata Zest sedan are the middle- class families in India as the car would fulfill their wants and desires and they can afford to purchase the car. On the contrary, if probabilistic approach would have been applied, it would have got involved the poor and the rich section of the society who would not be interested in purchasing Tata Zest sedan. The poor section of the society would be incapable of affording the car while the rich section of the society would prefer expensive cars that would add to their status symbol. Tata Zest Sedan is a car that ranges between Rupee s 4.64 lakhs to Rupees 6.99 lakhs in India. The features and price of the car is capable of attracting the attention of the middle- class families in India. The middle- class population in India is deemed to have the similar characteristics, wants and desires. These similar characteristics, wants and desires make it the best population to be considered for Tata Zest Sedan. The purchasing patterns and choices related to cars are almost similar in this population. Choosing this as the population shall make it easier for the company to decide its sample frame and target the appropriate audience. Therefore, the population recommended for the research study was the middle- class families in India, which can be further divided into several units on the basis of age and location. The potential customers of Tata Zest sedan are supposedly to be the white collar employees working in the major cities of India especially the metropolitan cities as these cities provide employment opportunities t o a large number of population due to the presence of several companies in those cities. Therefore, non- probabilistic sampling would be the best approach to obtain desired results according to the selection criterions of income, age and location. References: Babin, B.J. and Zikmund, W.G., 2015.Exploring marketing research. Cengage Learning. Bernard, H.R., Wutich, A. and Ryan, G.W., 2016.Analyzing qualitative data: Systematic approaches. SAGE publications. Burns, A.C. and Bush, R.F., 2013.Marketing research. Pearson Higher Ed. Dillman, D.A., Smyth, J.D. and Christian, L.M., 2014.Internet, phone, mail, and mixed-mode surveys: the tailored design method. management Sons. Fowler Jr, F.J., 2013.Survey research methods. Sage publications. Gelman, A., Carlin, J.B., Stern, H.S., Dunson, D.B., Vehtari, A. and Rubin, D.B., 2014.Bayesian data analysis(Vol. 2). Boca Raton, FL: CRC press. Levy, P.S. and Lemeshow, S., 2013.Sampling of populations: methods and applications. John Wiley Sons. Nielsen, K.B. and Wilhite, H., 2015. The rise and fall of the people's car: middle-class aspirations, status and mobile symbolism in New India.Contemporary South Asia,23(4), pp.371-387. Ocal, Y. and Babin, B.J., 2016. Response Rate and Response Bias in Business Research. InLooking Forward, Looking Back: Drawing on the Past to Shape the Future of Marketing(pp. 714-714). Springer, Cham. Ritchie, J., Lewis, J. and Elam, R.G., 2013. Selecting samples.Qualitative research practice: A guide for social science students and researchers, p.111. Shree, D., Gupta, A. and Sagar, M., 2017. Effectiveness of cause?related marketing for differential positioning of market entrant in developing market: An exploratory study in Indian context.International Journal of Nonprofit and Voluntary Sector Marketing,22(2). Sinha, D., 2016.India Reloaded: Inside Indias Resurgent Consumer Market. Springer. tata.com. (2017). Tata Motors unveils the all-new Zest and Bolt via @tatacompanies. [online] Available at: https://www.tata.com/company/releasesinside/Tata-Motors-unveils-the-all-new-Zest-and-Bolt [Accessed 14 Sep. 2017]. Zikmund, W.G., D'Alessandro, S., Winzar, H., Lowe, B. and Babin, B., 2014.Marketing research. Cengage Learning Australia.

Incarceration free essay sample

Incarceration is/is not a deterrent to crime? The major question that comes to my mind regarding crime statistics is Why is it that the number of people that are in the U. S. is rising at an unprecedented rate? Analyst say that the crime rate has remained relatively flat over the last 15 years, but today we are seeing the most rapid growth in our nations prison population since the first prisons were established in the 19th century. Some say that this incarceration increase is due to the crackdown on drug users. Others say that its due to the fact that sentenced offenders are more likely to be sent to prison for their crimes than ever before. I can only assume the reasons why our prisons are over-populated is because incarceration is no longer an effective crime deterrent. Years ago, prisons were a horrible place to be, you were forced to work all day. We will write a custom essay sample on Incarceration or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page The prisoners did as they were told because if they didn’t, they would be physically beaten by other inmates or guards, or often killed. Today, work is an option and the most severe punishment while in prison is the taking away of privileges that they should not have in the first place. Years ago, citizens perceived prison as a horrible environment; they feared breaking the law and the prison population was extremely low. Today, the average citizen perceives prison as a lazy mans paradise, and prison population is at an all-time high. The incarceration of today is not stringent enough punishment to effective deter crime. Prisoners of today have too many rights and privileges that lead to ineffective incarceration. The justice system must bring the fear back into the system by enforcing stringent punishment as before in order to make incarceration an effective crime deterrent. The problem is that tougher policies dont occur random and is one of the oldest problems facing the U. S. Both the prospect of getting caught and the prospect of spending time in prison are supposed to deter offenders from criminal activities, encouraging more constructive actions like staying in chool. The FBI recently released data showing that serious crimes decreased in 1996, continuing a pattern that began in 1992. This might satisfy the statisticians who detect an improving trend, but it wont calm the fears of most Americans. Indeed, polls show that the average citizen worries a lot about crime. (Steve H. Hanke / professor of applied economics at Johns Hopkins University)

One flew over the cukoos nest Essays

One flew over the cukoos nest Essays One flew over the cukoos nest Paper One flew over the cukoos nest Paper McCarthy represents freedom in a society controlled by fear and repression. Discuss Ken Keys allegorical novel One flew over the kickoffs nest depicts society as a repressive combine, molding citizens to assimilate them into society. The institution can be seen as a microcosm of the outside world; the Nurse depicted as a fascist leader and the patients as the members who are controlled by her tyrannical rule. The effects of her manipulative therapy sessions and fearsome tactics cause the patients to live sexually repressed and emasculated. McCarthy who is loud, jubilant and expressive is a great contrast to the other patients who are in a constant anxiety. Whilst McCarthy represents Freedom, he also represents society attitudes to freewill and Independence. Keyes conveys his views on the repressive nature of society through the ward and characters. Throughout the novel, the narrator, Chief Broaden, references society as the Combine, juxtaposing both the ward the outside world as a big machine- mass producing the ideal American citizen that will fit society mould. The ward, a microcosm of society, is a place for the faulty parts and misfits of the combine to be treated, Its for fixing up mistakes made In the neighborhoods. Keyes questions the sanity of the patients and the collects label of Insanity. The majority of the patients are self-admitted and do not seem to be extremely Insane, It Is rather that they have not found a place In society and that their community has been unable to accept their minor differences, conveying the rigidity and lack of acceptance and freedom amongst people. The says and asss were mimes of change. With the civil rights movement and other social movements people were broadening the idea of who could be accepted into mainstream society. Alongside this the red scare of the Cold war caused people to look upon each other with suspicion, behavior out of the norm was almost intimidating. Chief describes the combine as a huge organization that aims to adjust the Outside as well as she has the Inside The Issue Is not the patients mental health but the conformity in society and the ostracism towards those that did not conform. Hence the patients eve been admitted Into the ward In the hope that they may be adjusted so they can return to the Big world outside that you will be one day taking your place In again. Keyes views the patients treatment as corruptive and as a disease that will overpower freedom and individuality. The strong imagery of Maxwell Table, one of the Nurses success depicts him as a machine, installed lend nimble skills to his fingers, that slowly adjusts them[society] as he was adjusted. Society is conveyed as controlling and manipulative towards its citizens. Keyes explores sanity arbitrary nature and its effects. Those that do not conform to mainstream society are labeled and treated in order to suit the Combines agenda. Nurse Ratchet represents the Combines tyrannical authority over the world. Her domineering and manipulative behavior cause the patients to be sexually repressed and inhibited. Nurse Ratchets Is Introduced as smooth calculated and precision made, as a product of the combine who has been programmed to convert the patients Into the Ideal citizen. From the first Impression of the nurse she has been portrayed In a negative light. Constantly described as the Big Nurse this alludes to Chiefs strong. The strong imagery associated with the metaphor of the Nurse as a tractor paints a violent picture, Shes swelling up, swells till her backs splitting She blows up bigger and bigger, big as a tractor, so big I can smell the machinery inside. It is evident that Nurse Ratchet is not the orthodox women of her time. Unlike most women of her time she works and holds a position high in responsibility and power. Whilst the women worked during the second world war to sustain the economy while he men were away, their return meant that there were no longer any Jobs for women and that they had to return to their household duties. Regardless of this Nurse Ratchet works and even with the presence of other male leaders such as Doctor Spices, the Nurse holds the utmost authority although she uses it to oppress . The Chief recounts the number of ideal staff that have been on the ward and how the Nurse is able to emasculate them all, since I started on the ward with that woman I feel like my veins are running ammonia. Y kids wont sit on my lap, my wife wont leap with me. When McCarthy realizes her power over the mens ego and masculinity he describes her as a ball cutter, her domineering qualities cause her to castrate the men and repress them sexually. The key force of repression and within the ward is Nurse Ratchets tyrannical hold over the ward. Unlike the other patients in the ward McCarthy is ope nly sexual and does not conform to the wards rules, however his actions soon lead him to strife. McCarthy is confident, loud and open. He is blatantly different to the other patients. From his arrival into the ward he behaves differently to the other patients. He laughs loudly, unlike the other patients who snicker behind their fists out of fear. The entire ward seems to be taken aback by this, all is stunned dumb by his laughing. Through this initial gesture it is clear that McCarthy will be resistant toward the wards authority. As McCarthy realizes the Nurses position in the ward there is a power struggle between the two. The nurse aims to adjust McCarthy whereas he is determined to resist the rule and changes. Naively McCarthy bets to annoy the Nurse, without releasing the power she has over him. McCarthy first sign of protest is when he cant watch the world series on the television, regardless the turns on the TV and watches the blank screen. Through a series of acts out of rebellion McCarthy continues to enrage the nurse. When McCarthy has electroshock therapy he continues to resist the authorities and will not admit that he is at fault. As a consequence his electroshock therapy continues. After the party at the ward, the Nurse finally overcomes McCarthy. His continual rebellion and revolt against the Nurse leads to his Lobotomy. Whilst McCarthy represents freedom, his resistance to conform to the ward leads to severe consequences. Keyes explores the repressive and exploitive nature of society through the microcosm of the ward. Nurse Ratchets fascist hold on the ward suppresses the men on the ward. Her therapeutic techniques emasculate and castrate the men. Whilst McCarthy represents freedom in this oppressed environment his excessive resistance to conformity leads to his plight.

How the Railway Labor Act Affected Bargaining in the Aviation Industry Essay

How the Railway Labor Act Affected Bargaining in the Aviation Industry - Essay Example ("United Airlines CEO," 2000) In the airline industry, bargaining is administered by the National Mediation Board (NMB) under the RLA. In the last half century the RLA, as applies to the airline industry, has resulted in strikes in less than 3 percent of all cases. In spite of this, most airline management views the process required by the RLA as antiquated and broken ("Ex-Gov. Goldschmidt," 2003) The railway labor act of 1926 was the first major labor legislation passed by the U.S. Congress. Instead of forming rules that applied to the whole of U.S. Industry, it targeted the railroad business, then the most important part of the transportation business in U.S. ("Bargaining Under the Railway Labor Act"). The act's purpose was essentially to replace strikes with bargaining, arbitration, and mediation as a way to resolve labor disputes. The act also disallowed employers from forcing workers to bargain through company-dominated unions. ("Collective Bargaining") There are two ways in which the RLA delays or eliminates strikes altogether: the act prolongs the process of collective bargaining; as the act requires that the parties have been released by the NMB 30 days before a strike can take place, where the date of release is the sole discretion of the NMB. ("Collective Bargaining") Second, the RLA requires mandatory arbi... ("Collective Bargaining") Both labor unions and employers benefited from the RLA. Workers, who wanted to have the opportunity to organize themselves and to obtain the proper attention from employers to negotiate new agreements and enforce existing ones, got what they wanted. So did the railroad companies. The Congress had decided that commerce had to be kept moving in the interest of the public, and thus mandated that workers, in spite of any disputes, must "work now" and "grieve later." Thus employers won the right to keep business going in spite of ongoing labor disputes. ("Railway Labor Act," 2005) There are some exceptions to the "work now, grieve later" rule, however. Workers are allowed to refuse to work when they have a reasonable belief that the work is unsafe, and when work being asked for is in clear violation of the contract. However, if the company can make a "reasonable" claim that the contract justifies the work being requested, then the employee is expected to work, and report any grievances later. ("Bargaining Under the Railway Labor Act") Under the RLA, the first step in contract negotiations are "direct negotiations," which are negotiations without the mediation of the NMB. Agreements also do not have inherent expiration dates under the RLA-expiration dates must be set within the agreement itself. Hence the agreement remains enforceable, and is the status quo, until any change is agreed upon by both parties. ("Bargaining Under the Railway Labor Act") The RLA allows strikes over major disputes (or disputes that concern the creation or modification of the collective bargaining agreement) only if all of the RLA's negotiation

Childhood Obesity in the United Kingdom Essay Example | Topics and Well Written Essays - 3250 words

Childhood Obesity in the United Kingdom - Essay Example The government has noted the ever-increasing trend in childhood. They have hence come up with a policy that will aid in reversing the trend. In the past 25 years, childhood obesity in the United Kingdom has shown a great increase in the childhood obesity cases. The statistics posit that 33% of the girls between two to nineteen years are obese, while 25% of the boys within the same age limit falls victims too. Most significantly, the condition has led to harmful effects, making the country consume over two billion pounds in policies formulation and implementation. Additionally, the condition had led to the reduction in life expectancy among children by nine years. The number is even projected to rise. England has the highest cases of obesity compared to the United States of America. The survey conducted shows that Wales and Scotland have remained the leading countries in childhood obesity rates. The rising trend has caught the attention of the government. It has declared corporate soc ial responsibility as the final solution to the statistics reduction (Iacobucci, 2014).  The study done by Fraser & Edwards (2010), reveals that diverse reasons related to the environment, lifestyle, diet, socioeconomic status, and genetics encapsulates the causes of childhood obesity. The modern environment plays a great role in the determination of child growth. First, the prevalence of advertisements promoting unhealthy food consumption has been on rising. Besides, the activities within the child environmental growth area cut down physical activity and exercises adoption. Food consumption spearheads the obesity physiology, with consumption of food rich in calories and saturated fats. Furthermore, with the escalation in the concept of globalization and advanced technology, there is the adoption of a tendency to live sedentary lifestyles: more time in watching television and computer games.

Approaches To Teaching Listening

Approaches To Teaching Listening Through the time there has been a shift in language perspective. Listening as a skill takes priority over details of language content. Along this shift different approaches were chosen to teach listening. In late 1960s and in the early 1970s comprehension approach was used. It was a teacher centered approach in which no attention was given to mistakes or what may cause these mistakes. Teachers focused upon the outcome of listening rather than upon listening itself, upon product rather than process. Learners kept experiencing the same difficulties in same listening exercises as they were not taught how to deal with them. Comprehension approach provided practice in listening but failed to practice it. To make listening more effective it is necessary to judge understanding not only by the number of learners who answered the questions correctly but also to follow up responses in order to understand where understanding broke down and to put things right. This happens if the listening less ons are seen as diagnostic activity. Diagnostic approach requires teachers to identify and redress learners weaknesses as listeners. According to Brown: Until we have some diagnostic procedures the teacher can only continue to test comprehension not to teach it. We need to move to a position where the teacher is able to recognize particular patterns of behavior manifested y an unsuccessful listener and to provide exercises for the students which will promote superior patterns of behavior. More listening does not necessarily mean better listening. Breaking listening into sub skills and planning series of short listening exercises can ensure better listening as it supports diagnostic approach, making it easy to identify the failure. More recently as listening takes the priority it should be seen as form of expertise. This requires intensive practice to become more automatic and exposure to real life experiences where taught practice have to be used appropriately and under the pressur e of time. Process in understanding spoken discourse There are two kinds of processes involved in understanding the spoken discourse. These are generally referred to as Top down and Bottom up approaches. Bottom up refers to using the incoming input as the basis for understanding the message. Top down method on the other hand, uses background knowledge in understanding the meaning of the message. There have been several arguments about the use of these two methods. According to Vandergrift bottom up help learners to develop word recognition skills, whereas top down method help learners to develop real life listening skills. But alone its not adequate for developing word recognition skills. Tyler (2001) suggested that Bottom up method can be used for long term language retention but top down method can be used for quick acquisition by learners such as travelers, as it provides insufficient basis for communication. As a result it can be seen as a matter of the aim of the listening. At the same time its been clearly stated that effective l istening occurs when Top down(meaning to language) and Bottom up (language to meaning) approaches occur together. Appropriate Tasks for effective listening The nature of comprehension is one of the main concerns to think before choosing the listening task Hundred percent correct and objective answers should not be expected form learners during the listening activity as what they understand recall or pay attention to are depend on the factors like their interest background and purpose in listening. ( Sheerin) Complete recall of all the information in an aural text is an unrealistic expectation to which even native speakers are not usually held. Listening exercises should be success-oriented and help students to build up confidence in their listening ability. The aim of the teachers should be making listening in second language (L2) as easy as listening in first language (L1). It is possible to make listening activities more effective by choosing appropriate tasks. Appropriate listening tasks must provide learners with necessary background knowledge and also cultural context when its needed, to make learners memory load less. Listening wi th more language knowledge make learners have more room in work memory to retain all information and make necessary revisions or inferences as they listen(Vandergrift). Listening task become more effective as listeners become more familiar with what they are listening. Tyler (2001) also supported this view by stating: Topic familiar-texts may inhibit the development of bottom up skills. Moreover listening tasks must have a purpose. As different listening tasks require different kinds of listening behaviors, learners need to know the purpose of the listening task to be able to choose the appropriate listening behavior. Shorter is easier to process principle rather than longer texts must be adapted as L2 listeners who can remember what they have heard perform more effectively (Brown). Effective listening materials consists of three parts; Pre listening, While Listening and Post listening and contain activities that link bottom up and top down listening (Field 98). Each part has specif ic aim therefore in an effective listening task; these three parts must be identical. Pre listening stage is used to activate knowledge, make predictions and reviewing key vocabulary. This stage must be used to simulate the appropriate background knowledge and to help learners to identify the purpose of the listening activity. While listening activities focuses on comprehension through exercises whereas Post listening generally involves response to comprehension. They all must be treated equally. All above these one of the main concerns about the listening task is authenticity; whether to provide L2 learners with the real life like listening materials or not. While some researchers support the use of authentic listening materials, others argue. Field suggested the use of authentic materials as they offer examples of hesitation, false start and pause, which characterizes the natural speech. Ur also emphasizes the importance of having listening instruction resemble real-life listening which makes the listener to built a sense of purpose and expectation for listening. These views match with the recent listening materials as its obvious that recent materials are trying to adapt more authentic tasks than before. In spite of these still there are some opponent views of the usage of authentic materials. Namely, Karen suggested that the authenticity might be a goal but not a starting point for learners. And Rosts view supported Karens as he stated that authentic materials are difficult both for learners and teachers and planning is necessary to be able to use them. Teachers must ensure that learners adopt their inference strategies they use in L1 to L2 listening. Using authentic materials are popular and believe to be effective however there is no proof that they are inherently superior to pedagogic recordings. The important thing is to use the one which is effective for learners to get better. Along authenticity discussions, simplicity is yet another concern for rese archers and teachers. Learners, when they are children, initially receive simplified input in learning their first language. There are some advantages of simplified language for L2 learners such as providing greater ease of comprehension for L2 learners and greater initial self competence in protected classroom environment. However it can cause learners to create unrealistic expectations that all L2 should be simple and easy to understand and it may cause to lose self esteem outside the classroom environment when learners cannot understand unsimplified speech. Hence activities must use authentic language without significantly slower or simpler speech than would normally be used in real life. Consequently it can be said that meaningful, interesting listening tasks using ordinary ,unsimplified, second language speech are effective. Importance of support in teaching environment. Importance of support in teaching L2 listening cannot be underestimated. Along appropriate tasks teachers still need to provide support during listening (Sheerin). This support can be in the form of a visual, transcript and/or positive feedback. In real life generally listeners have the opportunity to see the speaker. This supplies cultural information and so enable learners to predict more accurately. Visual aids such as maps, diagrams, pictures, or the images in a video help contextualize the listening input and provide clues to meaning. Moreover visuals reinforce the aural message and focus learners attention on the most important information. They are useful way of setting context which makes the activity more meaningful (Turner). Despite of the arguments about the necessity of them, transcripts are still thought to be other important support for learners. As use of the written record of the tasks are discussed, Sheerin supported the idea of transcript use by saying full and accu rately written transcript is important source of support for learners. It makes learners aware of the fact that they dont have to focus on every single word they hear. When examined Sherrins words carefully it can be clearly seen that use of transcripts not only help learners to improve themselves but also affect learners psychologically. Learners improve their listening if they have opportunity to see the whole text they heard. This enables them to see the use of the words. Moreover they feel that they dont need to afraid of missing some of the words as they listen. Transcript use is a beneficial learning activity which must be provided as a supplementary activity at the end of the listening, after students made some effort. Furthermore easiest and widely use form of support is positive feedback. Positive feedback is very important in listening as it is a demonstrative skill and repeated failure can cause panic and psychological barrier to effective listening. Therefore it must be ensured that positive feedback is provided during the learning process as a mean of support. Strategies and Strategy training Strategies and strategy training are most demanding and discussed issues about teaching effective listening. First of all the definition of the strategy and the distinction between the strategy and sub skill must be understood. Sub skills are competencies which native listeners posses and which non-native listeners need to acquire. Strategies, by contrast, are strictly compensatory. They are already available in L1. The goal in effective listening is to ensure that they are transferred into L2. Moreover strategies defined by Rost as; Some aspects of listening are under conscious control of listener while others are automatic and not under direct control. The conscious aspects of any goal oriented behavior are viewed in psychology as strategies. (Rost) Listening strategies can be thought of the way learners approach and manage the task. The effect of different types of listening strategy was investigated by Rubin (1988) with high school learners of Spanish. The performance of three ex perimental groups was compared with that of two control groups in the comprehension of video. Although not all the hypotheses were confirmed, results demonstrated that the use of some listening strategies can help students work with more difficult material (Vandergrift).Buck suggested two types of listening strategies; cognitive and metacognitive. Cognitive strategies are mental activities related to comprehending and storing input in working memory or long-term memory for later retrieval and metacognitive strategies are those conscious or unconscious mental activities that perform an executive function in the management of cognitive strategies. A lot of different researches have been done to find successful strategies. (Buck). As a result of these researches five commonly used successful strategies are defined as; Prediction, Making inferences, Attempting to clarify areas of confusion, Monitoring ones own listening process and Responding to what one has understood( Vandergrift 96,9 8,99). Despite of the fact that there are different strategies available for L2 learners, they often do not approach the listening tasks in the most effective way despite what they may do in their L1 ( Mendelsohn). Therefore it is necessary to help learners to find the correct strategy. With this view, some researchers suggested strategy training. According to Mendelsohn strategies can and must be taught as training students about how to listen leads to improvement in their listening ability. Training effective listening requires identifying ones goals in listening situation and act appropriate skills and strategies for ones listening goals. ( Rost) As learner centered models of L2 instructions became the focus of attention, teachers became the trainers of listening strategies rather than simple providers of comprehensible input.. Learners are made aware of the possible strategies through the use of strategy training and this leads to teaching and learning effective listening.

Human Resources Profession Map (HRPM) Essay

The Human Resources Profession Map (HRPM) was created to explain how HR adds value; it was designed by a collaboration of both specialist and generalists working in the UK and globally across private and public sectors. The HRPM was developed by the CIPD. The design of the HRPM is to be relevant and applicable to HR professionals operating anywhere in the world, all sectors and in organisations of any shape or size. It captures what skills are required for effective and successful HR. There are 4 bands which relate to professional competencies; they define the contribution that professionals make at every stage of their HR career. The key areas of these bands include service and relationship with clients, activities performed by HR, where time is spent and how contribution and success is measured. The band summaries are: Band 1: Support administration and processes, is customer orientated. Band 2: Advises and manages HR issues. Band 3: Lead and consult, addressing key HR change at organisation level. Band 4: Lead and Manage professional areas, developing and delivering HR strategy. The HRPM is made up of 10 professional areas, 2 of these are the core of the map. Diagram? At the very core is â€Å"Insight, Strategy and Solutions†. It is at the core it is awareness of the business and developing actionable insights and solutions. Secondly is â€Å"Leading and Managing the HR Functions†. This is owning and shaping to insight-led leading, including working with financials such as budgeting while managing HR performance. Its design it to meet needs and priorities. The 8 other professional area segments identity the activities and knowledge that are required to provide specialist support, these are applicable not only internally but also externally. Organisational Design: Structure changes, delivering organisational objectives. Organisation Development: Workforce focused for organisational strategic ambitions. Resource and Talent Planning: Focusing on attracting the right people. Learning and Development: Combined commercial and HR expertise to bring value. Performance and Reward: Delivering programmes that recognise and reward. Employee Engagement: Prioritises employment experience  ensuring there needs are met. Employee Relations: Areas such as policies and procedures, employment law. Service Delivery and Information: Ensuring HR delivery is accurate and timely. The outer circle of the HRPM shows the behaviours which describe how activities should be carried out. Curious: Future focused Decisive Thinker: Analyses, understands data to make defend-able decisions Skilled Influencer: Pursues the organisations values Personally Credible: Builds and delivers professionalism. Collaborative: Efficient with a wide range of people Driven to Deliver: Determined and resourceful Courage to Challenge: Confident, speaks up skilfully Role Model: Leads by example In conclusion the HRPM can be used as a tool to identify your immediate and future development needs. 1.2  This section will comment on the professional area â€Å"Employee Relations† within band 2. My role is fundamentally HR. Practising HR in the company I focus on ensuring services I provide are timely and effective by having knowledge to provide excellent customer services. As a band 2 employee my duties include ensuring values and behavioural expectations permeate through the organisations processes, policies and literature. My main focus when dealing with these topics is to get the relevant documentation in order I receive a vast amount of face to face queries and phone calls from all types of employees with a wide range of topics including salary/payroll related queries. I have been with the company nearly 3 years and demonstrate band 2 skills often; I have learnt the evaluation processes and solutions available. This is why I became the key contact for HR. I always start by gathering all the facts and listening to the employee and try to indicate a time frame when I expect to get back to them. If I can’t meet that I will let them know before it reaches that time. I then access resources such as CIPD website, SAGE helpdesk, HMRC and Internet to prepare correctly documentation. When preparing any documentation which would include employment law I have these checked with senior staff although I solely draft these. At band 2 not all the behaviour’s may apply, I would show the following in this professional area: Driven to deliver: Staff issues are  challenging therefore I will investigate these to the best of my ability ensuring the best outcome for the organisation but using empathy to employees. Personally credible: I keep documentation consistent by using standard company templates/formatting as well as making sure they are sent timely and delivering professionalism to both em ployees and company. Courage to Challenge: I have good relationships with senior management and ensure I check my facts so I can challenge things appropriately. 2.1 – 2.3 My role is key for the business I need to be accurate about company policies and systems; I must get it right first time. This has been a huge part of my role recently due to quick expansion which also included a new office. Before this expansion I was the sole administration from day to day operation to HR queries. My aims are the focus of improving our company HR and gaining the tools to make this happen. The expansion included TUPE-ing 10 site workers, I emphasise with their grievances and aim to handle these complaints in constructive ways, It is a good forum to gather ideas which might help improve our procedures. Employees: I deal with various needs, from the early recruitment process, current staff to staff leaving. The main are Payroll related. The focus of my job is ensuring the Payroll is correct, we run 3 separate Payrolls all have complexities like expenses, overtime. By communicating and reminding colleagues when Payroll is running keeps any conflicting needs to a minimu m for other work demands. My main method of communication with the employees is telephone. For issues that need documentation such as salary increases, missed overtime are put in writing and I am strict in not running updates without documentation. I scan anything like this to relevant records. The advantage to phone calls can be normally the employee is away from the team mates and the office is clearer delivery about any issues. The disadvantage to phone calls is you can’t always get the best feeling for a sensitive situation without reading the body language. Candidates: Recruitment is usually relatively steady; however the last 7 months recruitment was/is busy. The workforce has doubled. The main method of communication within recruitment is phone calls and SMS messages, due to the industry we operate applicants won’t tend to be around email. My phone number is the source for all recruitment enquiries. I need to be sensible with my time as phone calls can take a lot of time out  the day if not planned properly. For example should I be setting up an interview I use a pre written SMS/text messaged so I add candidate information and send. This reduces long phone calls and candidates respond well to a message with all the information they need. To internal staff I run a HR calendar on outlook add any appointments send interviews to all relevant team leaders/office managers with reminders. It allows me to inform multiple people quickly making better use of my time. All team leaders/supervisors operate Smart Phones allowing this to be a tool that I can use well do to this. As my role involves many areas I budget my time accordingly to be as cost effective as possible. This is something I have learnt to be aware of while working for a small company. I also take advantage of any cost effective resources such as the Job Centre w ebsite. The advantages to phone calls are you get a better understanding of the person and can getter a better understanding of their job background to ensure they correct interviewer performs the interview. The disadvantage to phone calls can be during recruitment periods my day can be very disruptive to me so I try and pre plan for these occasions. Directors: There are two directors with the company, one is operational and the other is more financial/back office. Both of them have equally important demanding tasks which I have to balance my time around. I keep both directors informed with tasks I am dealing with mainly by email. I have weekly meetings with a director, this is the place I address more complex HR issues. For a disciplinary issue I can get the best understanding of the facts as it will be a face to face conversation The advantage to meetings is they are open conversations so I can prepare all HR documentation accordingly and with all the facts. I can take documents I have prepared to these meetings, in order to check the director is happy and that any legal requirements are covered. I learn how the documents requirements are discussing these face to face. The disadvantage can me sometimes you can’t address important issues untill it is time for a weekly meeting.